Career Service

A hotel front office agent is responsible for providing excellent customer service and ensuring the smooth operation of the hotel's reception area. The front office serves as the first point of contact for guests, making the role essential in creating a positive impression of the hotel. One of the main responsibilities of a front office agent is welcoming and checking in guests. This involves confirming reservations, collecting guest information, assigning rooms, and issuing room keys. The agent must ensure that the check-in process is efficient and friendly to make guests feel comfortable upon arrival. Another important duty is handling guest inquiries and requests. Guests may need information about hotel facilities, local attractions, transportation, or other services. The front office agent should provide accurate information and assist guests in solving any problems they may encounter during their stay. Front office agents are also responsible for managing reservations

Requirements 1. Educational qualification certificate or diploma in front office operations, hotel management, or a related field. 2. Work experience at least one year of experience in a hotel or reputable hospitality establishment. 3. Language proficiency excellent spoken and written english and kiswahili. 4. Computer knowledge computer literacy is required. Knowledge of hotel property management systems (pms) is an added advantage. 5. Age requirement applicants should be between 25 and 35 years old. 6. Professional appearance candidates should be honest, well-groomed, and professional. Skills required customer service skills ability to assist guests politely and ensure customer satisfaction. Communication skills strong verbal and written communication skills in both english and kiswahili. Interpersonal skills

The minimum qualification requirements for the Front Office Agent position at Kibo Palace Hotel are: 1. Certificate or Diploma in Front Office, Hotel Management, or a related field. 2. At least one year of work experience in a hotel or reputable hospitality establishment. 3. Excellent spoken and written English and Kiswahili. 4. Computer literacy, with knowledge of Hotel Property Management Systems (PMS) being an added advantage. 5. Strong customer service and communication skills. 6. Honest, well-groomed, and professional appearance and behavior. 7. Age between 25 and 35 years. These are the minimum requirements an applicant must meet to be considered for the position. Candidates with additional experience, advanced computer skills, or extensive hospitality knowledge may have an advantage during the selection process.