I worked at the Network Company LTD as a Customer Care Officer from July 2018 to March 2019 where I engaged in different duties and responsibilities of a Customer Care Agent at The Network Company LTD in Dar es Salaam from July 2018 to March 2019 not only that but also August 2017-June 2018: I worked with Game Discount Word Tanzania as a Customer Service Attendant. . The main responsibilities and duties performed to mention some were, recommending on potential products or services to management by collecting customer information and analyzing customer needs, preparing product or service reports by collecting and analyzing customer information, managing large amounts of incoming calls and replying different customer complaints via email, mail or social media, resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment