Safari – Tour Operator General Manager

2018 national college of tourism bachelor of arts, communications

Familiarity with customer relationship management software • Knowledge of how to use microphones and fax machines • Great verbal communication skills • Knowledge of history, archaeology, and other cultures • Able to stand, walk, and kneel for hours at a time • Able to keep a well-groomed, professional appearance all the time • Energetic attitude

Handle registration and transportation. Plan routes with rest stops, hotel and meal reservations, shops, sightseeing and entertainment. Resolve guest complaints. Develop long-term relationships with regular customers, which often turns into repeat business. Negotiate contracts with hotels and buses for tour packages. Consistently recognised by management as leading Tour Manager on staff.